VACANCIES AT ACCESS BANK TANZANIA 2017

VACANCIES AT ACCESS BANK TANZANIA 2017

Position – Junior Customer Support Officer

Responsibilities

• Managing Calls(inbound calls & outbound calls)
• Assist with providing information about all types of products and services that ABT offers to clients, non-clients and agents.
• Ensuring timely attending of inquiries brought forward from clients as of mobile and agency banking transactions.
• Making follow ups of all pending issues once reported.
• Monitoring of SMS support center.
• Monitoring of Bank’s FACEBOOK page by replying to clients and non-clients comments
• Perform account opening verification through the Customer Acquisition App (CAA).
• Report any malfunctioning of the mobile banking and agent banking service observed on the Selcom Bridge to your immediate supervisor, Mobile Banking Coordinator, or Alternative Channels Manager.
• Report all Trouble-shooting of Agent POS, Mobile Banking and other technical failures to respective departments.
• Responsible for storage and safe keeping of documentation in both database and files.
• Coordinate, support and work together with other departments in the bank.
• Follow other instructions and fulfil other tasks as deemed necessary by Customer Support Coordinator.
• Prevent the occurrence of any fraud by reporting immediately any suspicious activity to both the whistle blowing channels as well as to direct supervisor(s).

Selection Criteria and Qualifications

• Education: Diploma, Advanced Diploma or a Degree in Banking and  Finance, Mass communication, and other related field
• Strong Customer Service skills.
• Honest person with high integrity, and independence who will observe professional ethics in executing his/her duties
• Strong communication skills.
• Fluency in English and Kiswahili (ability to write fluently in both)
• Good time management and work efficiency.
• Good report writing skills.
• High degree of computer literacy; good knowledge of Excel and Word.
•  Good organizational skills, Products and Customer Awareness.

Please send your resume’ and motivation letter by email to career@accessbank.co.tz or Human Resources Department, P.O BOX 95068, Dar-Es-Salaam. Certificates and other relevant documents will only be required during the interview. Motivation letters should explain why you fit for this position and should include a summary of your achievements in your current position.

The deadline for applying to this position is September 20th 2017.

Access Bank Tanzania is an equal opportunities employer.

Position – Legal Officers

Responsibilities:

1. Attending court and filing of pleadings in court

• Draft and File pleadings in respect of credit-related cases instituted for or against the bank
• Counter sue bank’s defaulters
• Attend court sessions and record court proceedings in all cases in various courts against the Bank.
• Conduct research on legal matters
• Follow up on all official matters with courts and tribunals

2. Police Cases/Fraud

• Support to Report cases to the police and collate necessary documentation in support of these cases
• Follow up/attend criminal cases, liaise with the Legal Advisor in preparing witnesses and evidence required,
• Follow up on all pending police cases

3.  Coordination and Support of  Legal Documentation

• Assist Credit Officers to ensure that all relevant legal documentation pertaining to credit operations are duly maintained.

4. Coordination and Support of Recovery activities/Demand notices

• Assist the Credit Officers in conducting of investigation of suspected fraud cases, recovery by drafting legal letters
• Provide prompt response for all demand notices issued against the bank
• Provide technical guidance as needed for Loan Officers/Recovery teams to properly handle recoveries, and
• Assist recovery by drafting legal letters and demand notices to defaulters

Qualifications:

• Academic Qualification University Degree in Law.
• Must be a registered Advocate
• Profound knowledge of the legal system, especially banking, commercial, contractual civil and criminal law
• Experience of at least 2 years in the financial sector and law related matters.
• Computer literacy:  Microsoft Office and Excel.
• Languages: Fluency in English and Kiswahili.

Other Attributes

• Active, dynamic and proactive character
• Ability to meet and cope with difficult clients
• Ability to take responsibility, work on own initiative

All motivated and interested candidates are invited to submit their application not later than 19th September, 2017 career@accessbank.co.tz  or send the application to AccessBank Head Office ( Derm House). Motivation letters should include a summary of your achievements in your current position.